Fedexoffice.com Website Review & Ratings + FedEx Office Coupons
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Fedexoffice.com Website Review & Ratings + FedEx Office Coupons

FedEx Office: Products & Services

FedEx Office is the new name for Kinko's which was bought by FedEx in 2004.  The company changed the name because it added a number of services to the former Kinko's copy centers.  These included the ability to mail and receive Fed Ex packages, computer rental, internet access and signs.  Now FedEx Office allows customers to upload their printing projects online and then arrange to pick them up at a local FedEx Office location.  This saves regular customers one visit to the office and the time standing in line.  The company can accept documents from many types of word processing and self publishing programs including Box, DropBox and Google Document. 

FedEx Office: Company Background

FedEx Office began when FedEx, the shipping company, purchased Kinko's in 2004 to offer their customers more office services.  Combined with their shipping services, clients could order their copies and then ship them to customers all in one place.  The main office of FedEx Office is located in Dallas, Texas.  There are over 1900 FedEx Office locations in the United States, with over 400 open 24 hours, seven days a week.  Services can be picked up or ordered any time of the day or night.  FedEx is expanding FedEx Office to overseas locations.

FedEx Office: Customer Feedback & Reviews

Customer feedback is often difficult to separate from the rest of the FedEx companies.  I did find some comments on yelp.com for various local FedEx Offices and the stores usually rated around a three out of five.  The major problem was rude sales people and a generally unorganized appearance.  Many customers raved about FedEx Office being open late when they needed it and how helpful some employees were with the computer area.  It seems that while their internet sites are well thought out, customer service at the retail locations needs more people that are better trained.

FedEx Office: Business Credibility & Trustworthiness

FedEx is an world-wide company that has received numerous rewards for its programs for diversity and employee performance. The company is frequently mentioned in the media.  FedEx Office is one of their subsidieries and is completely owned by FedEx.  The company offers is regular customers a loyalty plan to achieve special discounts on services offered by FedEx Office.

FedEx Office: Website Popularity & Google Ranking

FedEx is ranked very high in the United States as the 409 most accessed website.  FedEx Office is not listed separately from FedEx websites.  The page at Alexa.com can be reached here.  More customers access the site from work than home and most users are college educated.  About 72 percent of users are from the United States.  The company is building customers in China, India and Canada.

FedEx Office: Social Media Presence

The company has a large social media presence.  On their Facebook page, the company has over 374,000 members.  Their Twitter page has over 128,000 followers that discuss FedEx services.  The company also has an official long term channel on YouTube that can reached here.  FedEx Office also has a blog that can be reached through the FedEx site that brings account members up to date on the company.

FedEx Office: Website Security & Safety

FedEx Office uses Verisign to secure their website.  Customers can pay for their orders at the FedEx Office location or charge it to their account.  Customers can use one of several major credit cards to pay online for their order if they choose.  Some customers also set up FedEx accounts which offers business accounts with more payment options.  Google's safe browsing site shows no problems with using this website.  It does not expose customers to viruses or other harmful downloads.  Google's report can be reached here.

FedEx Office: Pricing & Packages

Pricing varies according to the product ordered and the amount.  New customer are directed to call their local FedEx Office to check on the price of the item they want to order.  FedEx Office seems to do its best to keep prices at a very competitive level for the services offered.  Customers are also offered one of several ways to pay for their services at the local store.  The market for online copies is very competitive.  FedEx Office offers a different option here allowing the customer to pick up their products at a retail location.

FedEx Office: Shipping Rates & Policies

Since this company has its customers pick up their products at a retail location, shipping is not involved on a regular basis.  If the store location agrees to ship the product to a customer's home, the shipping is done through FedEx which is the only shipper FedEx Office uses.  Most customers pick their orders up at the retail location.

FedEx Office: Payment Methods Accepted

Customers can set up a FedEx account with a number of payment options that gives customers discounts on services.  There is no charge to set up an account.  FedEx Office also offers business customers the option of setting up a business account with the company.  A personal user who does not wan to set up an account can still order services by using a credit card for payment.  The company accepts Visa, Mastercard, American Express, Discover, and Diners Card.  The company only accepts credit cards or a customers FedEx account in payment.

FedEx Office: Returns, Refunds & Exchange Policy

The company does not offer refunds unless an error was made in printing the project on the part of FedEx Office.  A customer can and should arrange with the local retail outlet to view a sample of the project to be printed.  If the FedEx Office makes an error, the company will reprint the project at no extra charge or refund the customer's money.

FedEx Office: Product images & screenshots
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FEDEX OFFICE COUPONS
Get 25% off on next order @ FedEx Office
Get $25 of $100 or more order @ FedEx Office
Get $5 off print online order $25 @ FedEx Office
Get 20% off online printing over $150 @ FedEx Office
Get 15% off any purchase at FedEx Office @ FedEx Office
Save 15% off online print order @ FedEx Office
Save 20% off Online Print Orders @ FedEx Office
Get 15% Off Your Online Order @ FedEx Office
Get 50 free 4x6 photo prints at fedex. Read more at http://www.couponit.com/deals/fedexofficecode57966.html#IzejZGodG6zUd9ky.99 @ FedEx Office
Get 15% Off All Orders Coupon Code: CJN015 @ FedEx Office
Save 15% for all online printing @ FedEx Office
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